FAQ for Brands:

CommisSion & Payment

What is the average commission?

The commission percentage you offer to Influencers is totally up to you, it usually lands between 5-25%. Emcee earns 10% of each sale made on our platform. 

Can you change the commission offered to the influencer?

Yes! While you can’t change it per individual Influencer or product yet, you can totally raise your commission % as an incentive for promotions, or adjust it as needed.

Where can I see orders?

Your orders will show up directly in your Shopify backend just as they would if they were placed on your own website, showing Emcee as the sales channel.

How do commissions get paid out?

No manual effort on your end! Since we connect directly to your Shopify, the commission payment to Emcee and the influencer will show on each order page (after the return window is closed) as two separate  “Usage fees”. We are then able to pay the Influencer their commissions through their Stripe account.

Shipping & Returns

What if a customer returns the item?

You set the return window, and commission payments only happen once that window has passed and the order is closed.

So, it’s like dropshipping?

No, Emcee is a Marketplace because brands are the ones to decide which products are available, control pricing, and handle communication with customers. Because Emcee functions as  a direct sales channel for your brand, orders are placed directly in your current system.

INTEGRATIONS

Can Emcee be integrated with other E-commerce platforms?

We currently only have the Shopify integration live, but we're working on integrations for all other e-commerce platforms. Let us know what platform you’re  working with and we’ll get in touch once we can integrate.

How do sales on Emcee affect a brand’s inventory?

Inventory is always synced up with the units available in your Shopify store for the products that you have made available in the Emcee sales channel. 

Who gets the customer’s data?

We prioritize you, the brand! So, customer data is yours. (Customers can opt-in to marketing Newsletters from the influencer as well as Emcee).

How does checkout work?

Our cart, your checkout. When customers add products to their cart via Emcee, the cart will group all products by brand. When shoppers decide to checkout, Emcee populates your checkout page.

Other

How does this affect your existing affiliate programs?

We are happy to coexist with your existing affiliate programs. We’re just adding more affiliates and therefore sales to your brand.

Why join Emcee if you already have an affiliate program?

Get discovered by more influencers who are not part of your current affiliate program, reach new audiences and get even more eyes on your brand.